Tag: GPT

Observe.ai, a conversation intelligence platform, has released a generative AI suite meant to improve agent performance, as well as a contact centre large language model (LLM) with a 30-billion-parameter capacity. The business claims that its patented LLM, in contrast to models like GPT, is trained on a massive dataset of actual contact centre interactions. Observe.ai said that the unique value of their model is in the calibration and control it gives consumers, despite the fact that a few comparable products have been introduced lately. Users are able to fine-tune and...